FAQs

What if I make a mistake in my order?

Please contact us at [email protected] and we will work to correct the problem as soon as possible. 

What currencies can I use ?

There are several currencies available as follows: US dollar.

Is it safe to use my credit card on the website ?

Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

Why might my credit card be refused ?

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you’re using the latest version of your web browser. Maybe because your browser has some kind of plug-ins installed. Please clear the cookies, restart the browser and then try again.

Was I charged twice ?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

How secure is my personal information?

Your personal information will definitely be secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

How quickly will my order ship out?

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care of the rest). 

How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a tracking number. Click the tracking number to link to the order’s shipment status. However, the tracking link can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available. 

What kinds of payments are accepted?

Please review our Billing Term And Condition for more information. 

How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.